Return Policy
We gladly accept returns of unused, unworn, or defective merchandise with all tags attached up to 14 days from the date of receipt for a refund. Customers are responsible for all return shipping costs unless the product(s) received are damaged or defective, or if the product was incorrectly shipped (incorrect item shipped). At this time, we are not able to provide labels for international orders.
DOMESTIC RETURNS X EXCHANGES
To process your return please visit the following page:
https://btblosangeles.loopreturns.com
A $13 restocking fee per order will be deducted from all returns for refund.
You can request a return for any unused items up to 14 days from the date your order was fulfilled.
Once you have received your return label, your return must be sent out within 3 days.
Returned items must be in their original, unworn condition with all tags attached in order for a return to be accepted. Items that show sign of wear and/or are missing tags cannot be accepted and will be returned to the address on the order.
When your return arrives at our warehouse your return will be processed within 5-7 business days.
Items purchased from a BTB Los Angeles retailer must be returned to the retailer from which the product was purchased in accordance with their return policies.
All sale items are final sale. You cannot return this item. All sales are final and no refund will be provided.
Please also package your item(s) exactly how they were sent to avoid damage in transit back to our warehouse.
Items received as gifts are not eligible for return, exchange, refund, or store credit. For security and verification purposes, all return requests must be initiated by the original purchaser and must meet our standard return criteria. We are unable to process returns or offer replacements for gifted items.
Issue With Your Product?
We want you to love your BTB piece. If you experience a quality issue, defect, or unexpected damage with your item, please submit our Product Issue Form so our team can review it.
To help us assess the issue, we may ask for your order information, proof of purchase, photos of the item, and details about the damage.
Please note that submitting a Product Issue Form does not guarantee a refund, replacement, repair, or store credit. Each request is reviewed individually based on the nature of the issue, purchase history, age of the item, and condition of the product.
Normal wear and tear, accidental damage, improper care, or damage resulting from extended use may not be considered a product defect.
For items purchased through a boutique, department store, or other third-party retailer, proof of purchase may be required and certain resolutions may need to be handled directly through the original retailer.