We gladly accept returns of unused, unworn, or defective merchandise with all tags attached up to 30 days from the date of receipt for a full refund of the product price not including shipping. Customers are responsible for all return shipping costs unless the product(s) received are damaged or defective, or if the product was incorrectly shipped (incorrect item shipped). At this time, we are not able to provide labels for international orders.
Please send returns in their original packaging to the address below. Please also package your item(s) exactly how they were sent to avoid damage in transit back to our warehouse. Once we receive the item(s) you will receive a refund. Please allow 5-7 days for your refund to be processed.
btb Los Angeles
7915 Ruffner Ave
Van Nuys, CA 91406