Frequently Asked Questions
We offer free Ground shipping (5–8 business days) on $150+ orders within the continental U.S.
Orders under $150 can choose from:
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Economy: $20 (5–8 business days)
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Standard: $25 (3–4 business days)
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Express: $45 (1–2 business days)
Most orders ship within 24 hours of purchase.
Our warehouse is closed on Saturdays and Sundays, so orders placed on Fridays/weekends may ship the next business day.
After your order ships, delivery is typically 3–8 business days, depending on the shipping option selected at checkout.
Once your order ships, you’ll receive a tracking number via email.
We’re unable to re-direct orders once they’ve been dispatched, so please double-check your shipping address at checkout.
If an order is returned to us as undeliverable due to an invalid address, it may be reshipped at your expense.
International orders are charged a flat shipping rate of $50 USD. This rate is set in U.S. dollars and does not change based on the destination country. If you are shopping or checking out in another currency, the amount displayed in your local currency may vary based on the exchange rate at the time of checkout.
In the event that the actual cost of shipping significantly exceeds our flat rate, our team may contact you regarding an additional shipping charge before your order is fulfilled.
Import duties, taxes, and any applicable customs fees are not included in the shipping rate and are the responsibility of the recipient. These charges are typically collected by the carrier at the time of delivery or through the carrier’s website, when available.
A valid phone number and email address must be provided at checkout for all international orders. Please note that we do not provide return shipping labels for international returns.
Orders ship via USPS, UPS, and/or FedEx from our warehouse in Los Angeles.
We do not ship on weekends or holidays.
We are not responsible for lost or stolen packages marked as delivered. If this happens, please contact the carrier directly for next steps.
Oh no, we’re so sorry. If your tracking shows “delivered” but you can’t locate your package, please email info@btblosangeles within 2 business days and we’ll help you look into it.
We offer free Ground shipping (5–8 business days) on $150+ orders within the continental U.S.
Orders under $150 can choose from:
-
Economy: $20 (5–8 business days)
-
Standard: $25 (3–4 business days)
-
Express: $45 (1–2 business days)
Most orders ship within 24 hours of purchase.
Our warehouse is closed on Saturdays and Sundays, so orders placed on Fridays/weekends may ship the next business day.
After your order ships, delivery is typically 3–8 business days, depending on the shipping option selected at checkout.
Once your order ships, you’ll receive a tracking number via email.
We’re unable to re-direct orders once they’ve been dispatched, so please double-check your shipping address at checkout.
If an order is returned to us as undeliverable due to an invalid address, it may be reshipped at your expense.
International orders are charged a flat shipping rate of $50 USD. This rate is set in U.S. dollars and does not change based on the destination country. If you are shopping or checking out in another currency, the amount displayed in your local currency may vary based on the exchange rate at the time of checkout.
In the event that the actual cost of shipping significantly exceeds our flat rate, our team may contact you regarding an additional shipping charge before your order is fulfilled.
Import duties, taxes, and any applicable customs fees are not included in the shipping rate and are the responsibility of the recipient. These charges are typically collected by the carrier at the time of delivery or through the carrier’s website, when available.
A valid phone number and email address must be provided at checkout for all international orders. Please note that we do not provide return shipping labels for international returns.
Orders ship via USPS, UPS, and/or FedEx from our warehouse in Los Angeles.
We do not ship on weekends or holidays.
We are not responsible for lost or stolen packages marked as delivered. If this happens, please contact the carrier directly for next steps.
Oh no, we’re so sorry. If your tracking shows “delivered” but you can’t locate your package, please email info@btblosangeles within 2 business days and we’ll help you look into it.
We gladly accept returns of unused, unworn, or defective merchandise with all tags attached within 14 days of the delivery date.
Eligible returns must be:
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Unused and unworn
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In original condition
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With all tags attached
Items showing signs of wear and/or missing tags cannot be accepted and will be returned to the shipping address on the order.
All domestic returns are initiated through our returns portal here:
btblosangeles.loopreturns.com
Yes. A restocking fee per order will be deducted from all returns for refund.
Customers are responsible for all return shipping costs unless:
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Your item arrived damaged or defective, or
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You received an incorrect item
Once your return label is issued, your return must be dropped off within 3 days.
Once your return arrives at our warehouse, it will be processed within 5 to 7 business days.
Returns and any available exchange options are handled through our returns portal:
btblosangeles.loopreturns.com
All sale items are final sale. No returns, refunds, or exchanges.
Items purchased from a BTB Los Angeles retailer must be returned to that retailer in accordance with their return policy.
At this time, we are not able to provide return labels for international orders.
Items received as gifts are not eligible for return, exchange, refund, or store credit. For security and verification, all returns must be initiated by the original purchaser and must meet our standard return criteria.
Please package your item(s) exactly how they were sent to help avoid damage in transit back to our warehouse.